Responsible Gambling
At Mansion Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Mansion Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-001) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to preventing gambling-related harm and supporting players who may be experiencing difficulties with their gambling behaviour.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying to family or friends about gambling activities
- Neglecting work, family, or social responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
Player Protection Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to manage how long you spend gambling on our site.
Loss Limits
Set limits on how much you can lose over a specified period.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods range from 24 hours to permanent exclusion.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent.
Account Closure
Close your account permanently if you no longer wish to gamble with us.
Setting Your Limits
To access these tools, log into your account and visit the 'My Account' section, then select 'Responsible Gambling'. You can also contact our customer support team at [email protected] or call 0800 028 8365 (available 24/7).
Underage Gambling Prevention
Mansion Casino has a zero-tolerance policy towards underage gambling. All players must be 18 years or older to create an account and gamble on our site. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
Support and Resources
If you're concerned about your gambling or that of someone you know, help is available:
GamCare
Free, confidential advice and support for anyone affected by gambling problems.
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (24/7)
Live Chat: Available on their website
Gamblers Anonymous
A fellowship of men and women who share their experience to help solve their gambling problems.
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
GamStop
A free service that allows you to put barriers in place to restrict your online gambling across all licensed operators in Great Britain.
Website: www.gamstop.co.uk
BeGambleAware
Independent charity providing information, advice and support for anyone affected by gambling problems.
Website: www.begambleaware.org
Helpline: 0808 8020 133
Gordon Moody Association
Provides residential courses and ongoing support for men and women with severe gambling problems.
Website: www.gordonmoody.org.uk
Phone: 01384 241292
Financial Support
If gambling has caused financial difficulties, these organisations can help:
- Citizens Advice: www.citizensadvice.org.uk
- StepChange Debt Charity: www.stepchange.org or 0800 138 1111
- National Debtline: www.nationaldebtline.org or 0808 808 4000
Staff Training
All Mansion Casino staff receive comprehensive training on responsible gambling practices and are equipped to identify and assist customers who may be experiencing gambling-related problems. Our customer support team is available 24/7 to provide assistance and information about responsible gambling tools and external support services.
Regular Reviews
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with current best practices and regulatory requirements. Our last policy review was conducted in February 2026.
Contact Us
If you have any questions about responsible gambling or need assistance with setting limits on your account, please contact us:
- Email: [email protected]
- Phone: 0800 028 8365 (24/7)
- Live Chat: Available on our website
Remember, gambling should be fun. When it stops being fun, it's time to stop.
Last updated: March 15, 2026
