Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Mansion. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect various types of information in order to provide you with our services and comply with legal obligations, including:

Personal Identification Information: Name, date of birth, address, email address, phone number, and other similar contact data.
Account Information: Username, password, transaction history, deposit and withdrawal details.
Verification Data: Identity verification documents such as passport, driver’s license, or utility bills.
Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. Please see our Cookies Policy for more details.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services;
To verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations;
To process transactions and manage your account;
To communicate with you, including customer support and marketing communications (where you have consented);
To improve our website, services, and customer experience;
To detect, prevent, and address fraud, security issues, and other illegal activities;
To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent;
Performance of a contract;
Compliance with legal obligations;
Our legitimate interests, such as fraud prevention and service improvement.

4. Sharing Your Information

We may share your information with:

Regulatory authorities and law enforcement agencies as required by law;
Third-party service providers who assist us in operating our business, such as payment processors, identity verification services, and IT providers;
Affiliated companies within the Mansion Group;
Other parties with your explicit consent.

All third parties are required to protect your data in accordance with applicable data protection laws.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

The right to access your data;
The right to rectification of inaccurate or incomplete data;
The right to erasure of your data in certain circumstances;
The right to restrict processing;
The right to data portability;
The right to object to processing;
The right to withdraw consent at any time;
The right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Casino Mansion Data Protection Officer
Email: [email protected]
Address: Mansion Group, 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123

Thank you for trusting Casino Mansion with your personal information.